Feedback and Complaints

At Morling College, we are committed to providing a Christ-centred, student-focused learning experience. We know that the best way to grow and improve is by listening to the people at the heart of our College: our students, staff, and wider community. Your feedback, whether it’s a compliment, concern, suggestion or formal complaint, helps us strengthen what we do well and address areas that need improvement. We welcome your voice and invite you to help shape the future of Morling.

 

Why Your Feedback Matters

Your feedback directly influences the student experience at Morling. It:

  • Helps us improve our teaching, services, systems, and space,
  • Encourages staff and teams,
  • Identifies issues we may need to investigate,
  • Helps us create a more welcoming, supportive, and effective learning environment for all.

You can provide feedback anonymously if you prefer. All feedback is handled with care and confidentiality.

 

Types of General Feedback You Can Provide

We welcome various types of feedback:

  1. General Concerns or Issues
    Did something not meet your expectations? You can raise concerns about your experience or share something that needs attention.
  2. Compliments
    Did a staff member, student, or resident go above and beyond? Let us know! We love celebrating good work.
  3. Ideas or Suggestions
    Got an idea that could make things better? We’d love to hear it.

 

Submit General Feedback

You can submit general feedback here

Your feedback will be reviewed by the appropriate team and, where relevant, you will receive a response or update. If requested, our aim is to respond to you within ten working days (excluding weekends and public holidays).

 

How We Use Student Feedback

Feedback is not only welcomed informally, it is also a key part of how we evaluate our academic programs and support services.

We actively gather feedback through:

  • Internal surveys of units and courses, and various services that impact student experience (at various points in the semester)
  • The Student Experience Survey (SES) administered by the QILT on behalf of TEQSA
  • Australian University of Theology surveys (AUT), used to gather detailed feedback on units and student experience in our Bible and Theology courses.

These surveys are usually anonymous and are analysed by College leadership, academic staff, and committees to inform strategic decisions, teaching improvement, and course development.

 

Need Help or Want to Talk First?

If you're unsure how or where to raise an issue, feel free to speak with:

  • Your lecturer or unit coordinator
  • The Director of Student Services
  • The Academic Dean or your Faculty Dean
  • The Vice-Principal (Academic) or the Vice-Principal (Students and Community)

We are here to listen and help.

 

Formal Complaints, Grievances, and Choosing the Right Channel

While all feedback is welcome, some matters need to be raised through specific channels, particularly if they involve complaints, grievances, or serious misconduct. Choosing the right channel ensures your concern is handled appropriately, confidentially, and by the right team.

Here’s a quick guide to help you decide where to start:

Type of Concern How to Raise It
General concern or suggestion Use the Feedback Form on this page or speak to a staff member.
Academic concern (e.g., assessment, grading, supervision) Raise with your lecturer or unit coordinator first, then you can choose to submit a formal complaint if unresolved.
Non-academic grievance (e.g., unfair treatment, services) You can choose to submit a Formal Complaint through the relevant process for your faculty/course.
Inappropriate, disrespectful or harmful behaviour Use the confidential Unwanted and Inappropriate Behaviour Form to report your concern (or if a resident the RespectX platform).
Serious misconduct, fraud, or unethical behaviour Use the relevant Whistleblower Disclosure Form.

 

Formal Complaints and Grievances

Formal complaints are appropriate when you believe that:

  • A College policy or procedure has not been followed
  • You have believe you have experienced unfair or inappropriate treatment
  • There is a pattern of concerning behaviour or a significant issue that needs formal investigation


Complaints must be made in writing using the appropriate form and will be handled under the applicable policies and procedures for your faculty. You will be kept informed about the process and possible outcomes, and your right to appeal or seek external review will be outlined.

National Student Ombudsman

If you have raised a concern or complaint with us and feel it has not been resolved satisfactorily, you may choose to contact an independent Student Ombudsman for further advice or review. The National Student Ombudsman provides a free, impartial service to help students resolve disputes with their education provider. They will usually expect that you have first followed the College’s internal feedback and complaints process before making contact. For more information or for contact details, you can visit the National Student Ombudsman website.

 

Unwanted Behaviour Reporting

If you’ve experienced or witnessed inappropriate, unwelcome, or harmful behaviour (including bullying, harassment, discrimination) you can report it confidentially using the Unwanted and Inappropriate Behaviour Form. 

This may include:

  • Disrespectful or aggressive conduct
  • Sexual harassment or misconduct
  • Behaviour that negatively impacts your wellbeing or ability to study/work


Submissions can be made anonymously, and all reports are handled with care and discretion by trained staff. Support is available throughout the process.

Submit an Unwanted Behaviour Report

Please also see our Student Support page for information about who you can contact for confidential pastoral care and support.

 

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